Privacy Policy

Introduction

Arkive Technologies LLC, a Delaware limited liability company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use ONO ("ONO In Your Pocket", "ONO AI", "Portal In Your Pocket", etc.) hereinafter referred to as "the Service". Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Company Information: Arkive Technologies LLC is a Delaware limited liability company with its principal place of business in the United States. For privacy-related inquiries, you may contact us at the address provided below.

Use of the Service may involve receiving SMS text messages. Standard message and data rates may apply from your mobile carrier.

Information We Collect

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract Performance: To provide you with the Service you have requested
• Legitimate Interest: To improve our Service, ensure security, and prevent fraud
• Consent: For marketing communications and optional features (you may withdraw consent at any time)
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Personalize your experience
• Send you updates, notifications, and contact messages
• Analyze usage patterns to maintain and improve the Service
• Ensure the security and integrity of our platform
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption where available, but cannot guarantee encrypted communication through third-party messaging services or SMS. The security of your communications may depend on the encryption standards and practices of your mobile carrier, messaging platform, or other third-party services you use to access the Service.

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website and improve our Service. These technologies help us understand how you interact with our website and may include:

• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in operating the Service, such as cloud hosting providers and technical infrastructure services (under strict confidentiality agreements)

International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence, including the United States. We ensure that such transfers comply with applicable data protection laws. For transfers to countries that do not provide an adequate level of data protection, we implement appropriate safeguards such as standard contractual clauses approved by the European Commission.

AI Model Training

We do not use your conversations, messages, or any personal data to train AI models or improve conversations. Neither we nor our service providers will use your data for AI model training purposes. Your conversations remain private and are not used for any machine learning or AI improvement activities.

Data Deletion and Privacy

Your Rights

You have the right to:

• Access and review your personal information through your account dashboard
• Delete your personal information and account data as described in the Data Deletion section above
• Withdraw consent for data processing at any time by deleting your account

Your Rights (GDPR)

If you are in the EEA, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, please contact us at contact@onoai.ai. We will respond to your request within 30 days.

Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it. For EEA users, we will delete your data upon request or when it is no longer necessary for the purposes for which it was collected.

Age Restrictions

The Service is intended for adults 18 years of age and older. Children under 13 years of age are not permitted to use the Service. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Users

Our services are primarily intended for users in the United States. If you access the Service from outside the U.S., you consent to the transfer and processing of your information in accordance with this policy. For EEA users, we ensure compliance with GDPR requirements for international data transfers.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@onoai.ai
• For data deletion requests: delete@onoai.ai
• General inquiries: contact@onoai.ai

Data Protection Officer: For EEA users, you may contact our data protection officer at dpo@onoai.ai.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice through email or in-app notifications. We encourage you to review this Privacy Policy periodically.